Returns Policy


Part A:

[7 Days Money Back Policy]

Don't like your purchase? We are ready to provide you with our 7 Day Money Back Policy. Simply notify us via email to Shop@Hooksavenue.com . We will activate a 100% refund upon receiving the return product(s) subject to the following:

1) Product(s) must not be damaged, malfunctioned or stained.

2) Product tags should be intact.

3) Product should be returned in original packaging with no missing parts.

4) All personal belongings must be removed and we shall not be responsible/liable for them.

5) All product(s) returned shall be accompanied with proof of purchase. Sub sale or resale customers shall not be eligible.

Product(s) eligible for our 7 Day Money Back Policy should be returned to the following address:

1 Bukit Batok Crescent #09-15. WCEGA Plaza. Singapore 658064

Attention: Hooks Avenue (Keith Kooh)

 

Part B:

To ensure you have an enjoyable shopping experience with us, we provide free return courier service (within Singapore) if any of the following occurs:

1) Defective Goods (within 3 days from purchase)

2) Wrong model or colour being delivered

3) The product needs to be unused and in original packaging without any missing parts.

4) All Sale and Mark Down products are not eligible for Return or Refund.

5) All shipped out items are not entitled for refunds or cancellation.

6) We shall not be responsible for any lost or returned parcels once the item has been delivered and handed over to the designated country's custom/postal office. For subsequent shipping attempts, customers will need to pay for shipping cost via paypal to paypal@chrysalisforte.com

Please note: All return shipping fees and other miscellaneous fees are the responsibility of the customer. Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.

Simply email us at shop@hooksavenue.com to inform us of any return. Kindly provide in your email the proof of purchase, pictures of the defects, your name, contact number and we will revert as soon as we can.

Thank you!

Hooks Avenue Team