To ensure you have an enjoyable shopping experience with us, we provide free return courier service (within Singapore) if any of the following occurs:
1) Defective Goods (within 3 days from purchase)
2) Wrong model or colour being delivered
3) The product needs to be unused and in original packaging without any missing parts.
4) All Sale and Mark Down products are not eligible for Return or Refund.
Please note: All return shipping fees and other miscellaneous fees are the responsibility of the customer. Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
Simply email us at firstname.lastname@example.org to inform us of any return. Kindly provide in your email the proof of purchase, pictures of the defects, your name, contact number and we will revert as soon as we can.
Hooks Avenue Team